From the leading educational series the Ivy's newsletter here are some of the top take aways from March 2022 - April 2022 video education series:
- A Radical New Way to Negotiate with Barry Nalebuff
I think a lot of people think of negotiation like Listerine. I hate it, but I use it. And it doesn't have to be that way. There's two activities in negotiation. You want to create value and you want to capture value, war and peace. In Tolstoy it's seven years of war, seven years of peace. Here, it's simultaneous war and peace. How do you figure out how to cooperate with somebody while at the same time being careful that you don't get taken advantage of? So that's the trick and ultimately that's the new way of negotiating, which is to agree up front to split the pie fairly by splitting the surplus value generated by the deal equally. Now we can focus our attention on how to make the pie bigger.
- Converted: The Data-Driven Way to Win Customers' Hearts with Neil Hoyne
The biggest limitation companies set on themselves is that they don’t allow their employees to learn more about their customers. What you really want to focus on is not only what questions you want answered, but how you empower people in your organization to ask more of those questions. If you have a hypothesis, how many steps do you have to go through to ask questions about it to your customers? How can you reduce the number of steps required to ask such questions, so that your colleagues can ask your customers more questions, and get more insights to elevate your business?
- How to Master Conflict Resolution in High-Stakes Relationships with Jayson Gaddis
Becoming a better listener is one of the biggest factors in cultivating successful relationships, both business and personal. My acronym for that is LUFU: listen until they feel understood. With LUFU, people feel seen, heard, understood, supported and they feel like you know them. In the most stressful moments, all of our tools and resources go out the window. If you can triple down on listening until people feel understood, it’s going to go a long way to not only avoid conflict but to prepare you better for the future when it does happen.
- How to Create a Transformative Culture of Belonging at work with Ruchika Tulshyan
Research shows purpose, belonging, values, and aligning with an organization's mission could even be enough to have millennials take a pay cut, just to find an organization where they belong, feel like they're valued, and their values align with the organization's mission. What's at stake is that when we do not have that, we see a great resignation taking place, the great realignment. We're seeing people leave the workforce in droves and create a different future for themselves.
- How to Break Through Inertia to Find Your Path Forward with Britt Frank
Your sense of smell goes offline when your brain perceives danger. For a simple cue to let your brain know you’re okay, smell something. I carry with me these little essential oil bottles everywhere I go. Logically I know that I'm safe, but we often discount that even when we know we are safe, parts of our brains are going, ah, danger, danger, with every stressor and change of scenery. So smell something, touch something, fidget with something. I would make sure that there are things to fidget with at every desk of every employee at your company. You will maximize productivity when you can kind of calm down the survival brain with physical sensations.
- How Women of Color Can Redefine Corporate Power with Deepa Purushothaman
Women of color are in a moment when we are questioning if we want to stay in these corporate structures and workplaces in general. Many of us are leaving to create businesses that have cultures that see and recognize us. We need to stay in these structures and make them better, because the data shows as the workplace becomes more diverse, it becomes stronger. What’s at stake for leaders is that if you don’t find ways to keep us, you’re going to lose our insights and innovation.
- How to Do Hard Things the Human Way with Jacqueline Carter
Hard conversations require time. Giving people feedback and then having to leave immediately afterwards without giving them a chance to respond will not get you positive results. Make sure that your schedule isn’t booked back to back, and create space for that person to respond.
- Full Out: Leadership Lessons with Global Netflix Sensation Monica Aldama
When people feel noticed, heard, and appreciated, you can get a lot more out of them than people even realize. We all want to feel appreciated and feel seen. The way that you treat people will ultimately lead to what you're able to get out of them. Respect cannot be demanded, no matter how much you yell or criticize, and if you think those power words are making you more powerful, they're not. They're just disconnecting you from the people that you're trying to lead.
- How to Unlock Strategic Innovation by Reimagining Design with Kevin G. Bethune
Play, creativity, and willingness to fail is imperative for today’s business owners. Have the creative courage to take a step forward, experiment, workshop, and rewire your organization to create a little bit more capacity for strategic innovation conversations. Invite more voices around the table. Look at the team makeup and ensure that you’re championing diversity, equity, inclusion. Take creative, optimistic actions that you might not have considered doing in previous circumstances, and see what comes about.
- How Big Ethical Questions Can Supercharge Your Relationships with Susan Liautaud
No CEO can know everything that's going on in a workplace, but they can be responsible for the ethics infrastructure and culture that is put in place. Choose one particular ethics objective for every team and manager's performance evaluation. This will allow the CEO to be responsible for oversight, making sure there's proper auditing in place, and doing everything possible to create a culture where people feel free to speak up if they have concerns. Organizational ethics work is about trying to deter and trying to detect early.
- How to Master Superior Management with Roger L. Martin
The population in general is asking more of corporations today. The era of having winners and losers is over. For example, Walmart is now doing a much better job than it was 10 or 15 years ago in this. It used to be, if we can win, even though many of our employees are living below the poverty line doing precarious work, that’s fine. That’s gone. You can’t get away with that as a corporation anymore. Over the next five to ten years there will be more regulations to stop them from behaving that way, and corporations need to prepare for that.
